To support the New York State Department of Labor, the full-time remote Salesforce QA Tester will manage requirements gathering, user story development, and testing for the Salesforce instance, ensuring high-quality releases without disrupting live operations. Key responsibilities Lead requirement workshops to document complex call center workflows and business rules Translate business needs into user stories and functional specifications for the development team Execute functional, integration, and UI test scripts while managing defect tracking and collaboration with developers Required qualifications Minimum of 2+ years of experience in business analysis and quality assurance on IT consulting projects, particularly with Salesforce Strong background in requirements elicitation, workflow mapping, and writing user stories with testable acceptance criteria Proven experience in designing and executing System Integration Testing (SIT) and End-to-End (E2E) testing frameworks Familiarity with Service Cloud concepts and public sector workflows is preferred Hands-on experience with agile backlog tools like Jira and Copado for tracking requirements and test scripts
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